Purpose

This activity is designed to improve and develop a better understanding of the Module’s topics. The activity incorporates both critical thinking and the application for the Fire Officer.

Discussion Post Instructions:

Review Chapter 12 in your textbook.
Review Module 12’s Learning Resources unit and slides.
Post your response to the Discussion Forum.

Discussion

What is the difference between customer service and customer satisfaction? Provide examples of each.

Discussion Post Requirements

Your initial post must be a minimum of 100 words.

You must respond to at least two of your classmates. Each response must be a minimum of 50 words.

All discussion postings must be typed directly into the discussion forum.